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Free Order Line: 0800 055 7766 | Support: 0303 031 0777
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After Sales Enquiries

In the event you have a complaint regarding a product or service purchased from Easylife, please contact our Customer Experience Team on: 0303 031 0777 (local rate), email: or write to the following address.

Easylife Group Ltd
Customer Services
PO Box 523

We will respond to telephone enquiries promptly and hopefully resolve your issue right away, otherwise we will aim to respond within 5 working days starting the day after you initially contacted us. If you contact us by post it can upto 7 working days for a reponse. 

We will acknowledge receipt of email enquiries within 24 hours and aim to provide a full response within 5 working days, starting the day after we sent you our initial response.

In the unlikely event that our Customer Experience team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to RetailADR (previously ‘The Retail Ombudsman’), which is a certified Alternative Dispute Resolution provider.

Easylife is a member of RetailADR and follow their Scheme Rules, which means that we will be bound by their decision.
You can contact them by phone: 0203 540 8063;

By email:;

By post:
33rd Floor Euston Towers,
286 Euston Road,
London NW1 3DP;

or via their website:

Alternatively, if your complaint is regarding products or services purchased from and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at

Please note that following submission of your complaint on the EU platform, you will be directed to RetailADR. You may therefore refer your complaint directly to them.
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Easylife Group Ltd
Customer Services
PO Box 523
© 2018
Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.
Order Line
0800 055 7766
Customer Service
0303 031 0777